search
yourdomain > Sioux Falls > customer service > Front Desk Agent

Front Desk Agent

Report Ad  Whatsapp
Posted : Friday, August 09, 2024 03:19 AM

Elevate your career in hospitality and be part of an extraordinary team at the brand-new AmericInn by Wyndham Sioux Falls North.
We’re seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic work environment.
AmericInn by Wyndham Sioux Falls North is currently seeking a dedicated and service-oriented Front Desk Agent to join our team at our newly established hotel facility.
Experience/Education: Previous experience in a hotel or related field is highly desirable.
High School diploma or equivalent is required.
Proficiency in computer usage is essential.
Prior customer service experience is preferred.
Physical Requirements: Light lifting - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand throughout entire shift.
Available for evening and weekend shifts.
General Requirements: Maintain a consistently warm and friendly demeanor.
Possess effective verbal and written communication skills to interact with employees and guests in a professional, attentive, courteous, and service-oriented manner.
Actively listen, comprehend, and address concerns raised by management and guests.
Demonstrate excellent multitasking and prioritization skills to meet departmental deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
Adhere to Company Standards and attendance policies, which may vary based on hotel needs.
Maintain a high standard of personal appearance and grooming by wearing the appropriate uniform and nametag.
Ensure compliance with hotel regulations and safety protocols to promote a safe and efficient environment.
Maximize productivity, identify problem areas, and contribute to the implementation of effective solutions.
Display proficiency in problem-solving, including the ability to anticipate, prevent, identify, and resolve issues as needed.
Exhibit willingness to undergo cross-training in other hotel-related areas.
Fulfill other duties as assigned by management.
Fundamental Requirements: Welcome and greet all guests approaching the Front Desk in accordance with Company and Choice Hotel Standards.
Assist in generating all necessary reports related to hotel operations.
Investigate and rectify any discrepancies found in daily activity.
Demonstrate comprehensive knowledge and proficiency in operating all relevant aspects of the Front Desk computer system.
Efficiently complete all tasks and duties listed in the shift checklist within specified timeframes.
Gather all essential information when taking room reservations and adhere to company standards while quoting room rates.
Provide timely responses to guest inquiries regarding restaurants, transportation, entertainment, and other services.
Address guest queries about hotel amenities, facilities, and operating hours promptly.
Comply with cash handling and credit policies at all times.
Stay informed about rates, packages, and special promotions offered by the hotel.
Familiarize oneself with in-house guests and upcoming groups.
Recognize closed-out and restricted booking dates.
Possess knowledge of common hospitality terminology.
Understand and follow emergency procedures, offering assistance as needed.
Perform a thorough bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork to close the shift in accordance with hotel standards.
Guest Satisfaction: Respect guests' privacy and follow established Company standards and procedures when entering guest rooms Extend a warm and hospitable welcome to all guests, adhering to company standards.
Responsibly and promptly fulfill immediate guest requests.
Safety and Security: Adhere to Company safety and security policies and procedures, as well as comply with OSHA and other applicable state and local regulations.
Report and properly store lost-and-found items in accordance with Company and Choice Hotel policies and procedures.
#hc106472

• Phone : NA

• Location : Sioux Falls, SD

• Post ID: 9053662909


Related Ads (See all)


auburn.yourdomain.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2024 yourdomain.com