*Must Apply at: *https://raccareers.
com/jobs/
Store 2520
*CUSTOMER ACCOUNT REPRESENTATIVE *
Reports to: STORE MANAGER
*Summary/Objective *
The Customer Account Representative manages rental accounts and meets company account management goals and expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures.
This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction.
The Customer
Account Representative accomplishes these in a way that is consistent with the RAC mission statement and core values.
Deliveries & 1.
Proper moving and handling to load/unload truck, or other vehicle, per policy to
Pick-ups: safely protect coworker and merchandise
2.
Safe transportation and delivery of merchandise to customer homes in Company provided vehicle as assigned
3.
Install and set up merchandise, and instruct customers on proper use of merchandise
4.
Pick-up merchandise from customer homes as assigned
5.
Keep vehicles clean and properly maintained as assigned
6.
Complete customer service calls in a timely manner as assigned
*Essential Functions *
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The CUSTOMER ACCOUNT REPRESENTATIVE will:
Sales: 1.
Greet and assist customers on the sales floor
2.
Obtain new rental orders on the sales floor and over the phone
3.
Complete rental agreements as required
4.
Prospect for new business by telemarketing and distributing print materials
Showroom and 1.
Refurbish merchandise to like new condition
Backroom 2.
Keep showroom, backroom, and all store areas neat, clean and organized, areas: including vacuuming, dusting, and handling household cleaning materials
*Required Education and Experience *
* Must be at least 19 years of age
* High school diploma or GED
* 1 – 2 years of customer service experience (sales and collections experience is a plus)
* Valid state driver’s license and good driving record
*Preferences *
This job description is not intended to be all-inclusive.
Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Last Revised 2/17
Ideally, a candidate for a Rent-A-Center CUSTOMER ACCOUNT REPRESENTATIVE is:
* Friendly, with exceptional communication skills
* Dynamic, with an outgoing personality and a desire to learn
* Customer service oriented
* Seeking a career, not just a job
*Competencies *
1.
Drive & Tenacity/ Resilience
2.
Teamwork & Collaboration
3.
Customer Service
*Supervisory Responsibilities *
This position has no supervisory responsibilities.
*Physical Demands *
The physical demands described here are representative of those that must be met by a coworker to successfully perform the essential functions of this job.
While performing the duties of this job, the coworker is regularly required to talk and hear.
This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
The coworker must frequently lift and/or move (push/pull) heavy items and merchandise.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
*Expected Hours of Work *
This is a full-time position (approximately 38 – 40 hours), and days and hours of work are Monday through Saturday, store open to close hours.
This job description is not intended to be all-inclusive.
Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Last Revised 2/17
Job Type: Full-time
Pay: $15.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Vision insurance
Shift:
* 8 hour shift
Education:
* High school or equivalent (Required)
Experience:
* Customer service: 1 year (Required)
License/Certification:
* Driver's License (Required)
Ability to Relocate:
* Yankton, SD 57078: Relocate before starting work (Required)
Work Location: In person
Application Deadline: 11/20/2021
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