Delivery and Installation Technician

*Heartland Appliance & Repair - Delivery & Installation Technician* *Heartland Delivery & Installation Technician is responsible for…* *Relationship Development* - You are the “final contact” with a Heartland customer.
Their experience with you will be their final impression of Heartland and may determine whether or this customer returns and becomes a lifelong Heartland customer.
You are “boots on the ground” for maintaining positive relationships with our customers.
*Delivery and Installation* – Making sure the appliances, of all types and brands, are in good physical condition and working order and prepared to serve the needs of our customers.
*Duties/Responsibilities:* * Shares exceptional customer service best practices with all customers while also modeling the values of Heartland Hardware, Appliance, and Repair.
* Prepare appliances for loading and unloading.
* Work in a team setting delivering and installing appliances.
* Helping maintain a clean and organized warehouse.
* Operate company van safely and respectfully.
Update General Manager for service or repairs.
* Interact and communicate with customers and fellow Heartland employees clearly and respectfully.
* Track daily/weekly jobs for payroll purposes.
* Comply with all Heartland policies, procedures, and practices.
* Performs tasks and assignments requested by the General Manager and ownership.
* Any additional duties, as assigned.
.
.
*Skills Required:* * Ability to communicate clearly and effectively with staff and customers in any situation.
* Ability to handle stressful situations (and people) in a courteous, patient, and kind manner.
* Attitude of positivity and ability to respond calmly under pressure.
* Ability to multitask and has strong attention to detail when performing tasks.
* Flexibility with different working schedules and tasks performed.
* Displays commitment when performing tasks.
* Self-Starter, organized, detail oriented, and effective problem solving will be required to excel.
* High work ethic and integrity, trustworthy, and can work efficiently and effectively when unsupervised.
* Sales Aptitude.
* You are not a “Sales Associate” but when talking to customers during a delivery/install, the ability to communicate and explain the features of their new appliance effectively and efficiently helps if you have a calm, kind, respectful demeaner.
* Ability to learn and grow.
* The industry is constantly changing - monthly webinars and in-person training as needed.
*Requirements:* * High School Diploma or equivalent preferred * Ability to regularly lift 100+ lbs.
* Ability to respond appropriately under pressure.
* Make a professional impression using effective verbal and written communication.
Exude confidence and comfort in interacting with all associates.
* Valid Driver’s License and clean driving record.
Job Type: Full-time Pay: $16.
00 - $22.
00 per hour Expected hours: 35 – 45 per week Benefits: * 401(k) * 401(k) matching * Company truck * Dental insurance * Flexible schedule * Fuel card * Health insurance * Paid time off * Paid training * Referral program * Vision insurance Day range: * Monday to Friday Experience level: * No experience needed Shift: * Day shift Work Location: In person