Field Service Engineer

Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors.
EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base.
EMSAR’s portfolio of services includes: * On-site technical field support, including maintenance & repair * FDA field change orders (“recalls”) * Bench repair and remanufacturing * Installation * Call center * Contract manufacturing and logistics * FDA compliance and validation * Project management * Training and education GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY We are looking for Field Service Engineer to customize and deliver the best and highest quality solutions to our customers.
*This role will perform repairs on operating room vacuums.
We provide a company van, tools and paid training.
We offer a full benefits package with a 20% employer match on 401K.
Will need to have the Covid vaccine or be willing to get it.
* * Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
* Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
* Provide intermediate level of engineer support and service work.
* Responsible for customer satisfaction pertaining to services provided.
* Responsible for following quality practices specified by EMSAR and product vendors.
* Manages assigned work orders and document all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS) * Provides accurate and timely reporting of service status and escalations pertaining to services.
* Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
* Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.
* Promotes teamwork and cooperation between EMSAR associates and partner staff.
* Works regularly with the appropriate dispatcher for work assignments.
* Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
* May operate onsite to dedicated client facility.
* May provide on the job support to entry-level technicians.
* Follows client quality requirements pertaining to services provided.
* Supports and applies appropriate quality system processes.
* Performs additional duties as needed and/or assigned by supervisor/manager.
DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT” * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
* Relies on instructions and pre-established guidelines to perform the functions of the job.
Technical skills: Limited field service and/or technical experience.
* Intermediate level technical skills.
* Oral/Written communication: Excellent verbal and written communication skills.
* Interpersonal skills: Effective communication that results in positive internal/external relationships.
Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.
* Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
* Works independently with some direct supervision.
Minimum Education and Experience: * High School diploma or equivalent * 2-4 years’ technical experience * Valid driver license and liability insurance * Ability to drive personal, fleet and/or rental vehicles Or * Associates degree or higher and/or Trade school degree and * 1+ years technical experience (internship, externship, apprentice is acceptable) * Valid driver license and liability insurance * Ability to drive personal, fleet and/or rental vehicles WORK ENVIRONMENT AND PHYSICAL DEMANDS * Extensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services.
* Frequent bending, squatting and stair climbing.
* Use of both hands without restriction and manipulate small hand tools.
Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
* Regional day and overnight travel required The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.
They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
EMSAR retains the right to change or assign other duties to this position.
EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.
This Employer participates in E-Verify, a service of DHS and SSA.
*About EMSAR* EMSAR is an employee and customer centric company that deploys high skilled technical experts, delivering to our partners a variety of best-in-class, turnkey services that guarantee their mission-critical, lifesaving equipment is ready when needed.
Pay: $23 - $26 / hour Benefits: * Health insurance * Dental insurance * Vision insurance * Paid time off * Life insurance * Disability insurance * 401(k) * 401(k) matching * Referral program * Paid training Job types: Full-time Schedule: * 8 hour shift * Monday to Friday Education: High school degree Work location: On-site Job Type: Full-time Pay: $24.
00 - $28.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * 8 hour shift * Monday to Friday Ability to commute/relocate: * Sioux Falls, SD: Reliably commute or planning to relocate before starting work (Required) Application Question(s): * Do you now or will you in the future require employer sponsorship? * Have you ever been employed by EMSAR/CSA Service Solutions? Education: * High school or equivalent (Required) License/Certification: * Driver's License (Required) Work Location: In person