Job Summary/Objective
This position is responsible for ensuring proper company-wide computer operations supporting end-user business continuity, including service/help desk duties, hardware and software installation, training, and special projects.
Key Responsibilities
Field incoming service desk calls and tickets in a prompt and courteous manner documenting all pertinent end user information while building a positive rapport and eliciting problem details from both internal and remote internal customers.
Prioritize and schedule ticket resolution.
Escalate problems (when required) to the Engineering Team.
Perform preventative maintenance on all pharmacy PCs, printers, scanners, and ancillary equipment.
Support and maintain automated processes including conveyor systems, PCs, printers, barcode scanners.
Using the ticketing system, record, track, and document issue resolution.
Analyze trends in ticketing software for ways to prevent future problems.
Manage and maintain IT inventory tracking.
Participate in daily standups.
Be prepared to share any trending troubleshooting issues.
Support the Cloud (Azure) environment.
In addition, the employee is responsible for other duties as assigned, including, but not limited to on-call availability.
Critical Skills
To perform this job successfully, an individual must possess a team spirit and be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and ability required.
Ability to perform desktop support for PCs and all software applications for internal customers.
Technical abilities that including technology and automation.
Knowledge of desktop and server networking.
Experience with User Account Management in a Windows Active Directory Environment
Familiarity with Exchange Online
Experience with Entra ID (Azure AD)/Active Directory.
Familiarity with cloud applications like Microsoft 365, OneDrive, SharePoint, etc.
Working knowledge of 2 Factor Authentication practices.
Results-oriented with proper planning, organization, and time management skills.
Self-motivated with the capability to drive tasks to completion while working independently.
Strong drive for continuous learning; keeps abreast of changes in the current field and new technology.
A strong foundational understanding of Azure infrastructure, M365 and Entra ID (Azure AD).
Positive and upbeat personality with a strong desire to help others
Strong Time Management Skills.
Qualifications
Degree in a field of computer information systems or a related field, or an equivalent combination of work and experience.
1-2 years of experience years supporting enterprise desktop environments
Physical Demands
The physical demands of this position are in keeping with general office functions: sitting, using a computer, keyboard, telephone, etc.
Include travel expectation 10% and whether required or optional
Reasonable accommodations can be made to enable employee to perform the essential job duties.
Medvantx is an equal opportunity employer.
We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.
PeJBbRE9Ic
Whatsapp
