Service Desk Engineer II

General Hours of Work: Monday – Friday (days, with weekend, evening, night, holiday, and call time involvement) Exempt/Non-Exempt: Exempt Department: Information Technology SUMMARY: The Service Desk Engineer II assists in the maintenance, support, and installation of devices and software for end users and customers.
This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software while ensuring optimal performance.
Provides support and maintenance of technologies as required to improve customers’ ability to leverage technology to support clinical operations.
Assists management with complex projects and assumes ongoing support of system infrastructure ESSENTIAL FUNCTIONS: Interacts with end-users and customers to obtain clarification of problems and provide resolution for system failures or degradations.
Utilizes a ticket system to track work orders and escalate as appropriate Sets up and installs hardware and software for end users Creates new user accounts Provides access to users across different platforms Repairs and maintains PC, printer, software, and associated peripheral equipment as necessary to maintain proper operation.
Troubleshoot incidents for end users and customers Maintains logs and device inventories Contributes to knowledge base maintenance Consults with management and/or senior team members to solve operational/repair/maintenance problems and help design methods and procedures to improve the efficiency, productivity and control of these operations Participate in rotational on-call support schedule for urgent issues EDUCATION and/or EXPERIENCE: Associate’s degree in related area preferred.
Hands on experience with Active Directory Knowledge of applicable data privacy practices and laws 2 years related experience and/or training preferred.
About Avel eCare Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world.
Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.
During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves.
Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients.
The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians.
On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges.
An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today.
When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.
Mission Every person and every community deserves access to high quality care.
Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.
Vision Avel eCare serves as a catalyst for change.
We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.